Concourse Shopping Centre & The Local Community

Mystery shopper gives Concourse 100%

29 January 2020

A mystery shopper has given the Concourse Shopping Centre, top marks for its cleanliness and friendly staff.

It is only the second time that the mystery shopper appointed by Westgrove Group, which supplies security and cleaning staff to the centre, has given a 100% score for any centre in its retail portfolio.

The Centre was praised for its clean and tidy appearance, both inside and outside, for its clean toilets and for the helpful, friendly security and cleaning staff.

Gary Mitchell, centre manager, said: “This is excellent news and I’m proud of the teams we have working here. It’s not just good for our reputation as a shopping centre, it’s also great for our customers to know there will always be a friendly member of staff to help them, when needed.”